This article collects common issues that may occur while using AL-EEE, along with basic troubleshooting guidelines. If the issue still cannot be resolved, please contact the Support team via Live Chat.
Login
Unable to log in with your KMUTT Microsoft account
Please check that:
- You are using the correct KMUTT Microsoft account
- Your internet connection is stable
- Your browser still supports Microsoft Login
If you still cannot log in:
- Try logging out and logging in again
- Try using a different browser
- Or contact the Support team
Login successful, but unable to continue
If the system shows the Profile Setup page, please check whether you have already filled in:
- Contact Email
If the Contact Email has not been completed, you will not be able to proceed to the next page.
Courses and Class Access
Cannot find your course in the Class List
Please check that:
- You have already registered or been granted access to the course
- You are using the correct KMUTT account
If the course is still not displayed, please contact your instructor or the Support team.
Unable to access a Self-Paced Class
Please try the following:
- Reload the webpage
- Log out and log in again
- Check your internet connection
If the issue still occurs, please contact the Support team via Live Chat.
Assessment and Evaluation
Unable to complete an Assessment because the internet disconnected or the webpage was closed
If any of the following issues occur:
- Internet connection lost
- The webpage was accidentally closed
- The system froze or loaded slowly
Please check the Assessment status again to resume your progress from where you left off.
If you continue to experience issues, please contact the Support team via Live Chat.
Assessment submission failed
Please try the following:
- Check your internet connection
- Reload the webpage
- Re-enter the Assessment and try again
If the issue still occurs, please contact the Support team and provide related details such as:
- Course name
- Assessment name
- Time when the issue occurred
Score not displayed after submission
Some Assessment types may:
- Display scores immediately
- Or require additional review by the instructor
Please check again later.
If the score still does not appear after some time, please contact your instructor or the Support team.
Progress and Dashboard
Progress is not updated
Please try the following:
- Refresh the Dashboard page
- Check whether the Assessment has been submitted successfully
- Re-enter the course again
The system may take some time to update the information.
What are Focus Area / Review / Strong Area?
The system analyzes your assessment results and categorizes topics as follows:
- Focus Area → Score below 40% → Additional study is recommended
- Review → Score above 40% but below 80% → Review is recommended
- Strong Area → Score 80% or higher → Good understanding demonstrated
Technical Issues
Video is not playing
Please try the following:
- Refresh the webpage
- Check your internet connection
- Open the page using another browser
- Disable certain browser extensions
The system is slow or freezes
This may be caused by:
- Unstable internet connection
- High browser memory usage
- Multiple tabs opened simultaneously
Recommended actions:
- Reload the webpage
- Close unnecessary tabs
- Log out and log in again
Contact Support
If the issue cannot be resolved, please contact the Support team via Live Chat and provide the following information:
- Course name
- Assessment name or the page where the issue occurred
- Time when the issue occurred
- Screenshot (if available)
This information will help the team investigate and assist you more efficiently.